Terms of service

These terms govern the use of vorenq (the “Service”), operated by MomentumQ GmbH, Leutschenbachstrasse 95, 8050 Zürich, Switzerland (“we”, “us”). By using the Service you accept these terms. Last updated: 10 July 2026.

1. The service

vorenq is a platform on which configurable AI agents (“AI employees”) carry out work you assign and, where you connect third-party tools, act in those tools on your behalf. The Service is provided on an “as available” basis and may evolve over time.

2. Account & eligibility

You must provide accurate account details, keep your credentials confidential, and be authorised to bind the organisation you act for. You are responsible for all activity under your workspace. The Service is intended for business use.

3. Your responsibility for the agents’ actions

You direct the agents and decide which tools they may use and which actions they may take. Consequential actions — moving money, messaging customers, writing financial records, signing — are paused for your explicit approval before they run; approving an action authorises it. You remain responsible for the briefs you give, the tools you connect, the actions you approve, and the use of any output. AI output can be incomplete or incorrect — review it before relying on it.

4. Acceptable use

You must not use the Service unlawfully, to infringe others’ rights, to send spam or unsolicited bulk messages, to process data you are not entitled to process, or to attempt to circumvent its security or guardrails. You must comply with the terms of any third-party tool you connect.

5. Third-party tools & AI providers

Connectors and AI model providers are operated by third parties under their own terms; we are not responsible for their availability or actions. When you connect a tool, you authorise the Service to access it with the credentials you provide, for the actions you enable. Some providers restrict or prohibit sharing API keys or tokens with third-party services, or require their own sign-in flow — where a provider requires this, the Service offers only that sign-in path. By supplying a credential (including for a custom connector you define), you confirm that the provider’s terms and your role at the account permit granting this access.

6. Fees & prepaid credits

Where a paid plan applies, fees, billing cycle and any usage-based charges are those stated when you subscribe; AI and connector usage may incur model-provider costs. Unless stated otherwise, fees are exclusive of VAT and non-refundable except as required by law. Paid plans renew automatically for successive one-month periods until you cancel; cancellation takes effect at the end of the current paid month, and that month’s fee is not refunded.

Usage of the Service is paid from a prepaid credit balance (1 credit = CHF 1). Your plan’s included credits are added to your balance each month and, together with any credits you purchase, remain available and roll over while your subscription is active. Credits are a prepayment for Service usage only: they are non-refundable, cannot be exchanged for cash and carry no interest. Any remaining balance — included or purchased — lapses without compensation when your subscription ends or your workspace is deleted, save where mandatory law requires otherwise or these terms expressly provide for a refund (Section 12(d)).

7. Intellectual property

The Service, its software and marks remain ours. The content and deliverables you and your agents create remain yours; you grant us only the limited rights needed to operate the Service for you. You are responsible for ensuring you hold the rights to the content you process.

8. Warranties & disclaimer

To the extent permitted by law, the Service is provided “as is” without warranties of any kind, including fitness for a particular purpose or that output is accurate, lawful or uninterrupted. The Service does not provide legal, tax, financial or medical advice, and output is no substitute for such advice; it is not intended for critical or high-risk decisions without qualified human review.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages, lost profits or data, and our total liability for any claim is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim. Liability for unlawful intent or gross negligence remains unaffected.

10. Term & termination

You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for a material breach of these terms or where required by law. On termination, your data is handled as described in the privacy policy.

11. Data protection

Our processing of personal data is described in the privacy policy, which forms part of these terms.

12. Data processing on your behalf

Where your agents process personal data of your customers, employees or contacts — in connected tools or in content you provide — you are the controller and we act as your processor (Art. 9 revDSG; Art. 28 GDPR where it applies). The subject-matter and duration of the processing are your use of the Service; its nature and purpose are the automated tasks you and your agents run; the personal data and the categories of data subjects are those contained in the content and connected tools you choose. For that processing we: (a) process the data only to run the tasks you or your agents initiate and on your documented instructions — including as to any transfer of personal data outside Switzerland/the EEA, which you instruct through your choice of model providers, connectors and data-residency policy; where the law compels us to process or disclose your data (for example on the demand of an authority), we will inform you first unless the law prohibits it; (b) bind everyone we authorise to process the data to confidentiality; (c) apply the security measures described in the privacy policy; (d) engage only the sub-processors listed in the privacy policy, give you at least 30 days’ notice before adding or replacing one and — if you object on reasonable data-protection grounds and we cannot resolve it — let you terminate the affected part of the Service under Section 10 with a pro-rata refund of unused prepaid credits attributable to it; we bind each sub-processor by written contract, or where it processes only under its own API terms by those terms, to data-protection and security obligations appropriate to the processing, and we remain responsible to you for its performance; some AI model providers’ standard terms permit them to use content to improve their own services and do not bind them to equivalent confidentiality — the privacy policy identifies each, and your data-residency controls let you restrict or exclude them; (e) assist you, so far as reasonable and taking into account the nature of the processing and the information available to us, with data-subject requests, with your data protection impact assessment and any prior consultation of the authority (Art. 22–23 revDSG / Art. 35–36 GDPR), and with your security and breach-notification duties; (f) notify you without undue delay of a personal-data breach affecting your data; (g) at the end of the services, at your choice, return your personal data to you in a commonly used electronic format and/or delete it — deleting your workspace deletes the live data immediately — subject to statutory retention duties; (h) make available the information reasonably needed to demonstrate compliance with this section and allow for and contribute to audits, including inspections, by you or an independent auditor you mandate and who is bound to confidentiality, on at least 30 days’ notice and at most once in any 12-month period (or after a breach affecting your data), which we may satisfy by supplying our current security documentation or an independent audit report where one exists; and (i) inform you without undue delay if, in our reasonable opinion, an instruction you give infringes applicable data-protection law, in which case we may pause the affected processing until you confirm or withdraw it. This section is the data processing agreement between you and us.

13. AI transparency

vorenq is an AI system: you interact with AI agents and their work is AI-generated. The product discloses this — conversations are visibly agent-led and deliverables are attributable to the agent that produced them. If you publish or pass on AI-generated output, disclosure duties of your own may apply — for example the transparency obligations of Regulation (EU) 2024/1689 (EU AI Act, Art. 50) if you deploy the output in the EU — and meeting them is your responsibility; the built-in approvals, audit trail and provenance help you do so. You must not use the Service for practices prohibited by Art. 5 EU AI Act (such as manipulative techniques or social scoring), and it is not designed or intended for high-risk uses under Annex III (such as employment screening or credit scoring).

14. Changes

We may update these terms. We will give you at least 30 days’ notice of material changes by email or in the product before they take effect. If you do not accept a material change, you may terminate your subscription and delete your workspace before it takes effect; continued use after that date is acceptance of the updated terms. Changes to fees apply only from the start of your next billing cycle, and we will not change the price of credits you have already purchased. Non-material changes (for example clarifications or new optional features) take effect when published.

15. Governing law & jurisdiction

These terms are governed by Swiss law, excluding its conflict-of-laws rules and the CISG. The exclusive place of jurisdiction is Zürich, Switzerland, subject to mandatory law. If a provision is invalid, the remainder stays in force.