Not switched on
AI agent for WhatsApp Business
Customer messaging
What an AI employee can do inside WhatsApp Business, and what it never does. Both columns come from the same code that runs the integration — the catalogue’s two columns, on a page of their own.
Category: Team commsConnection: Sign-in
What an AI employee can do in WhatsApp Business
Each line is an action the connector performs in WhatsApp Business, with the access you grant it.
- Send a message to a customer
- Reply within the service window
- Confirm an order
Where it stops
The limits, in the open.
- Not connectable — Meta's terms bar handing us an access token
- Arming it needs Entumo onboarded as a Meta Tech Provider
- Outbound only — customer replies are never read back
- No free text outside the 24h window — only a pre-approved template
- Text only — no images, PDFs or documents
- Cannot create or approve templates — that stays in Meta's console
Can you connect it today?
Not switched on
Built and tested, but not connectable yet — waiting on an app registration, a provider review, or a paid tier. Each card says which.
How it works with Entumo
The same three steps as everywhere else — with WhatsApp Business as one of the tools your team acts in.
Choose the work to hand over
Tell Enti, your AI manager, the outcome you need. He recommends agents from the catalogue, ready for you to add to your team.
Let your team do the legwork
Connect the relevant tools and share your files or instructions. Enti coordinates the agents and keeps the work in one conversation.
Review the result
Get a draft, a file or a completed task. By default, sensitive actions pause for your approval, with the details in front of you.
More in Team comms
Hand off the first task in WhatsApp Business.
Tell us the work you would give away in WhatsApp Business. We will say whether Entumo can do it today.
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